Unisys1 follower44 jobs

Technical Service Desk

JuniorFull-timeOfficeCanberra ACT, AustraliaInformation technologyCustomer serviceIT supportPosted 3 months ago
View your fit0 of 9 criteria met

About the job

The job is about joining Unisys as a Level 1 Support Agent, where you will play a crucial role in providing exceptional IT support to Federal Government clients. This opportunity allows you to kick-start your career in Information Technology while being part of a collaborative team that values training and career progression. Unisys fosters a supportive environment where everyone can thrive and contribute to customer satisfaction.

You'll be responsible for

🖥️

Providing 1st Level IT Support

Delivering fast, efficient, and friendly support to customers for their IT issues.
📩

Responding to customer requests

Addressing and resolving inquiries related to software, hardware, and network operations.
📝

Documenting calls and incidents

Accurately recording all interactions and incidents in the contact management system.

What we're looking for

🇦🇺

Australian citizenship requirement

Must possess Australian citizenship for security clearance.

View fit

🔒

NV1 Security Clearance

Required security clearance for access to sensitive information.

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💼

Customer service experience

Demonstrated experience in providing excellent customer service.

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Meet the team

About the company

View your fit

0 of 5 criteria met
Australian citizenship requirement
Must possess Australian citizenship for security clearance.

View

NV1 Security Clearance
Required security clearance for access to sensitive information.

View

Customer service experience
Demonstrated experience in providing excellent customer service.

View

Relevant IT education or experience
Completion of a relevant certificate or equivalent IT experience.

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Time management skills
Ability to manage time effectively to meet service levels.

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