Unisys1 follower44 jobs

Technical Service Desk

JuniorFull-timeOfficeCanberra ACT, AustraliaInformation technologyCustomer serviceIT supportPosted 3 months ago
View your fit0 of 9 criteria met

About the job

This job is about providing exceptional first-level IT support to a diverse range of Federal Government clients at Unisys. The impact of this role is significant, as it ensures that clients receive timely and effective assistance, enhancing their overall experience. The team thrives in a collaborative environment, where training and career progression opportunities are abundant, making it a fantastic place to kick-start a career in Information Technology.

You'll be responsible for

🛠️

Providing 1st Level IT Support

Delivering first-level support to clients, addressing their IT-related inquiries and issues.
📞

Responding to customer requests

Resolving customer requests related to software, hardware, and network operations with efficiency and friendliness.
📝

Documenting calls and incidents

Accurately recording calls and incidents to maintain a clear record of customer interactions.

What we're looking for

🖥️

1st Level IT support experience

Experience providing technical support for software and hardware issues.

View fit

📞

Customer service experience

Demonstrated experience delivering friendly and efficient customer service.

View fit

🗂️

Incident documentation skills

Proven ability to accurately document calls and incidents.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
1st Level IT support experience
Experience providing technical support for software and hardware issues.

View

Customer service experience
Demonstrated experience delivering friendly and efficient customer service.

View

Incident documentation skills
Proven ability to accurately document calls and incidents.

View

Time management skills
Experience managing workload to meet service level agreements.

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Baseline security clearance
Preferred possession of baseline security clearance for government clients.

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