Unisys1 follower44 jobs

Technical Service Desk

JuniorFull-timeOfficeCanberra ACT, AustraliaInformation technologyCustomer serviceIT supportPosted 3 months ago
View your fit0 of 9 criteria met

About the job

This job is about joining Unisys as a Level 1 Support Agent, where you will play a vital role in providing exceptional IT support to Federal Government clients. Your contributions will help ensure smooth operations and enhance customer satisfaction in a collaborative and supportive environment. The team values enthusiasm and a proactive approach, offering opportunities for career growth in the exciting field of Information Technology.

You'll be responsible for

🛠️

Providing 1st level IT support

Delivering first-line technical assistance to clients, ensuring their issues are addressed promptly and effectively.
📞

Responding to customer requests

Handling customer inquiries and resolving issues related to software, hardware, and network operations with a friendly approach.
📝

Documenting calls and incidents

Accurately recording customer interactions and incidents to maintain clear communication and follow-up.

What we're looking for

🇦🇺

Australian citizenship requirement

Must possess Australian citizenship for eligibility.

View fit

🔒

NV1 Security Clearance

Required security clearance for access to sensitive information.

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💻

Customer service experience

Demonstrated experience in providing excellent customer service.

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View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Australian citizenship requirement
Must possess Australian citizenship for eligibility.

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NV1 Security Clearance
Required security clearance for access to sensitive information.

View

Customer service experience
Demonstrated experience in providing excellent customer service.

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Relevant IT education or experience
Completion of a relevant certificate course or equivalent experience.

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Time management skills
Ability to manage workload to meet service level agreements.

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