Unisys2 followers66 jobs

Technical Service Desk

JuniorFull-timeOfficeCanberra ACT, AustraliaInformation technologyCustomer serviceIT supportPosted 1 week ago
Pending fitX of Y criteria met

About the job

This job is about joining Unisys as a Level 1 Support Agent, where you will play a crucial role in providing exceptional IT support to Federal Government clients. Your contributions will help ensure smooth operations and client satisfaction, making a real impact in the community. The team thrives in a collaborative environment, offering industry-leading training and opportunities for career growth.

You'll be responsible for

🛠️

Providing 1st Level IT Support

Delivering prompt and effective first-level support to clients, addressing their IT-related inquiries and issues.
📞

Responding to customer requests

Resolving customer requests related to software, hardware, and network operations with friendly service.
📝

Documenting calls and incidents

Accurately recording all calls and incidents to maintain clear communication and service records.

What we're looking for

🔒

Baseline Security Clearance

Possession of necessary security clearance for government work.

View fit

🇦🇺

Australian Citizenship

Must hold Australian citizenship for eligibility.

View fit

💼

Customer service experience

Demonstrated experience in providing excellent customer service.

View fit

View more

Meet the team

About the company

Pending fitX of Y criteria met

pending fit

0 of 5 criteria met
Baseline Security Clearance
Possession of necessary security clearance for government work.

View

Australian Citizenship
Must hold Australian citizenship for eligibility.

View

Customer service experience
Demonstrated experience in providing excellent customer service.

View

Relevant IT education or experience
Completion of a relevant certificate or equivalent IT experience.

View

Flexibility for shift work
Willingness to work in a rotating 24/7 shift environment.

View

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