ResMed28 followers53 jobs

Technical Services Coordinator

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Technical Services Coordinator is an essential part of the Customer Support team, dedicated to delivering outstanding technical and customer service support across various communication channels. This job plays a crucial role in managing customer inquiries related to ResMed products and services, ensuring timely resolutions and enhancing customer satisfaction. The team thrives on collaboration and innovation, creating a supportive environment where everyone can contribute to exceptional service delivery.

Meet the team

About the company

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You'll be responsible for

🛠️

Providing first-line technical support

Deliver first-line technical support and basic clinical assistance for ResMed products and services.
🔍

Diagnosing and troubleshooting issues

Diagnose and troubleshoot customer-reported issues, ensuring timely resolution or appropriate escalation.
📦

Managing customer orders

Manage customer orders for medical devices, therapy equipment, and related supplies.

Key criteria

🛠️

Technical support experience

Minimum 1 year in customer service or technical support.

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📊

CRM and ticketing systems proficiency

Experience using CRM and ticketing systems for customer management.

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🧩

Problem-solving skills

Demonstrated ability to troubleshoot and resolve technical issues.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Technical support experience
Minimum 1 year in customer service or technical support.

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CRM and ticketing systems proficiency
Experience using CRM and ticketing systems for customer management.

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Problem-solving skills
Demonstrated ability to troubleshoot and resolve technical issues.

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Organisational skills
Proven ability to manage multiple tasks in a fast-paced environment.

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Strong communication skills
Effective handling of customer enquiries and interactions.

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A meaningful career starts with a match

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