Darktrace1 follower3 jobs

Technical Success Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Technical Success Manager at Darktrace is a pivotal job that combines technical expertise with customer advocacy to ensure clients derive lasting value from cybersecurity technology. This position is crucial in helping customers embed the platform into their daily operations, reducing risks and achieving measurable outcomes. The team thrives on collaboration, urgency, and a shared commitment to high standards, making it an exciting environment for growth and innovation.

You'll be responsible for

🤝

Building trusted relationships

Establishing strong connections with customer security and IT teams to understand their priorities and success outcomes.
📝

Creating technical success plans

Developing practical plans that help customers adopt the platform and realise measurable value.
💡

Identifying high-value use cases

Spotting opportunities to integrate the platform into everyday security operations.

Key criteria

🔧

Technical customer success experience

3+ years in a technical, customer-facing job.

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🛡️

Understanding of cybersecurity

Proven knowledge of enterprise cybersecurity and related technologies.

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📊

Experience with adoption analytics

Familiarity with customer success platforms and health scoring.

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View more

Meet the team

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5 criteria for this job
Technical customer success experience
3+ years in a technical, customer-facing job.

View

Understanding of cybersecurity
Proven knowledge of enterprise cybersecurity and related technologies.

View

Experience with adoption analytics
Familiarity with customer success platforms and health scoring.

View

Strong stakeholder management skills
Demonstrated ability to engage with technical leaders and teams.

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Proven communication skills
Ability to translate complex concepts into clear guidance.

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