NSW Department of Communities and Justice10 followers75 jobs

Technical Support Officer

Mid levelFull-timeHybridWollongong NSW 2500, AustraliaPosted 3 days agoVerified 20 hours ago
Pending fitX of Y criteria met

About the job

The Technical Support Officer position is all about making a real impact through technology. This job offers an exciting opportunity to deliver expert technical support across Wollongong and the surrounding regions, helping staff stay connected and enabling essential services for communities. The team thrives in a supportive environment, collaborating to tackle diverse technologies and challenges.

You'll be responsible for

🖥️

Delivering Tier 3 technical support

Providing expert technical support across a broad range of ICT systems, devices and services.
⚙️

Troubleshooting and resolving issues

Troubleshooting and resolving hardware, software, network and connectivity issues to ensure seamless operations.
📄

Maintaining technical documentation

Maintaining accurate technical documentation and asset records to support efficient operations.

Key criteria

🖥️

Technical support experience

Minimum 5 years providing End User Computing support.

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🔧

Troubleshooting skills

Proven ability to resolve hardware and software issues.

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🤝

Customer service expertise

Demonstrated experience delivering high-quality support to users.

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Meet the team

About the company

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5 criteria for this job
Technical support experience
Minimum 5 years providing End User Computing support.

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Troubleshooting skills
Proven ability to resolve hardware and software issues.

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Customer service expertise
Demonstrated experience delivering high-quality support to users.

View

ICT security knowledge
Experience with user access management and security practices.

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Valid driver's licence
Current licence with willingness to travel for support.

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