About the job
The Technical Support Specialist is a vital part of the team, responsible for advanced troubleshooting and customer communication across Autodesk Forma products. This job offers a fantastic opportunity to grow into Senior Technical Support roles while contributing to knowledge-building within the organization. The team thrives on collaboration and continuous improvement, creating a supportive environment for everyone.
You'll be responsible for
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Investigating customer escalations
Investigating Tier II customer escalations by reproducing issues and validating expected behaviour, ensuring customer satisfaction.📞
Communicating with customers
Providing clear, empathetic, and structured communication throughout the case lifecycle, enhancing customer experience.🤝
Collaborating with teams
Partnering with Engineering, Product, and frontline Support to ensure accurate escalation and alignment, promoting teamwork.Key criteria
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1–3 years in technical support
Experience in SaaS troubleshooting and customer support.View
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Strong analytical and debugging skills
Ability to troubleshoot issues across cloud or mobile platforms.View
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Experience with CRM tools
Familiarity with Salesforce or Jira for issue tracking.View
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