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Technical Support Specialist

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaCustomer serviceIT supportPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Technical Support Specialist is a vital part of the team, responsible for advanced troubleshooting and customer communication across Autodesk Forma products. This job offers a fantastic opportunity to grow into Senior Technical Support roles while contributing to knowledge-building within the organization. The team thrives on collaboration and continuous improvement, creating a supportive environment for everyone.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔧

Investigating customer escalations

Investigating Tier II customer escalations by reproducing issues and validating expected behaviour, ensuring customer satisfaction.
📞

Communicating with customers

Providing clear, empathetic, and structured communication throughout the case lifecycle, enhancing customer experience.
🤝

Collaborating with teams

Partnering with Engineering, Product, and frontline Support to ensure accurate escalation and alignment, promoting teamwork.

Key criteria

🔍

1–3 years in technical support

Experience in SaaS troubleshooting and customer support.

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🛠️

Strong analytical and debugging skills

Ability to troubleshoot issues across cloud or mobile platforms.

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📊

Experience with CRM tools

Familiarity with Salesforce or Jira for issue tracking.

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A meaningful career starts with a match

View your fit

5 criteria for this job
1–3 years in technical support
Experience in SaaS troubleshooting and customer support.

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Strong analytical and debugging skills
Ability to troubleshoot issues across cloud or mobile platforms.

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Experience with CRM tools
Familiarity with Salesforce or Jira for issue tracking.

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Excellent communication skills
Proficient in clear, empathetic customer communication.

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Familiarity with Autodesk Forma
Understanding of the Autodesk Forma product suite.

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