Tele Service Consultant
About the job
The Tele Service Consultant job at TAL is all about supporting members through their life insurance application journey. This position plays a crucial role in ensuring that members receive the guidance and clarity they need during the application process. At TAL, teamwork and collaboration are at the heart of how we work, fostering an environment where everyone feels valued and empowered.
You'll be responsible for
📞
Conducting Tele Interviews
Completing full insurance application interviews and follow-up Tele Underwriting calls to assist members.📝
Documenting responses
Asking prescribed health, lifestyle, and employment questions while accurately documenting responses.✅
Delivering underwriting decisions
Providing clear explanations of underwriting decisions to members, ensuring they understand the outcomes.Key criteria
📞
Customer service experience
Demonstrated experience in phone-based customer service roles.View
🗂️
Organisational skills
Strong organisational skills with attention to detail.View
🔍
Accuracy with numbers
High level of accuracy, especially in numerical documentation.View
View more