Tele Service Consultant
About the job
The Tele Service Consultant position at TAL is all about making a meaningful impact in the lives of members by providing support and reassurance during important moments. This job is crucial in helping Australians feel secure and informed about their insurance coverage. The team thrives on collaboration, flexibility, and a shared commitment to inclusivity, making it a fantastic environment for personal and professional growth.
You'll be responsible for
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Guiding members
Guide members through the insurance application process, building understanding, confidence and trust in their cover.📞
Conducting tele interviews
Conduct high-quality tele interviews and underwriting conversations to enable timely and accurate application assessments.✅
Resolving enquiries
Resolve member enquiries and concerns efficiently, delivering clear outcomes and a positive customer experience.Key criteria
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Clear and empathetic communication skills
Demonstrated ability to handle sensitive conversations with care.View
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Customer-first mindset
Experience supporting members to feel informed and confident.View
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Strong attention to detail
Proven focus on accuracy and quality in tasks.View
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