About the job
The job of a Telstra Retail: Customer Service & Sales Consultant is all about creating a delightful customer experience through exceptional service. This position plays a vital role in helping customers connect with the right products and services, transforming their telecommunications journey. The team values collaboration, continuous learning, and a positive approach to customer interactions.
You'll be responsible for
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Delighting customers
Providing exceptional customer service to ensure a positive in-store experience for every visitor.💡
Empowering customers
Identifying and recommending products and services that meet customer needs, enhancing their telecommunications experience.📚
Continuous learning
Engaging in ongoing training to stay updated on the latest technology and sales techniques.Key criteria
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Customer connection skills
Experience building rapport with diverse customersView
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Sales target achievement
Proven track record of exceeding sales targets and KPIsView
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Problem-solving aptitude
Ability to develop customised solutions for customer needsView
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