About the job
The job of a Telstra Retail Customer Service & Sales Consultant is all about creating an outstanding customer journey. This position plays a crucial role in helping customers connect with the right products and services, transforming their telecommunications experience. The team thrives on collaboration and continuous learning, ensuring everyone is equipped to deliver exceptional service.
You'll be responsible for
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Delighting customers
Providing exceptional customer service to ensure a positive in-store experience.🔍
Identifying needs
Empowering customers by understanding their needs and recommending suitable products and services.📚
Continuous learning
Staying updated on the latest technology and sales techniques to enhance customer interactions.What we're looking for
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Customer connection skills
Experience building rapport with diverse customersView
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Sales target achievement
Proven track record of exceeding sales goalsView
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Customer-facing experience
Background in roles focused on customer serviceView
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