About the job
The job of a Telstra Retail Customer Service & Sales Consultant is all about creating a delightful experience for customers. By providing exceptional service and identifying the right products, you play a crucial role in transforming their telecommunications journey. The team thrives on collaboration and continuous learning, ensuring everyone is equipped with the latest knowledge to support customers effectively.
You'll be responsible for
🌟
Delighting customers
Providing exceptional customer service to ensure a positive in-store experience.💡
Empowering customers
Identifying products and services that transform customers' telecommunications experiences.📈
Achieving sales targets
Driving sales through a consultative approach and proactive engagement with customers.Key criteria
🤝
Customer connection skills
Experience building rapport with diverse customersView
📈
Sales target achievement
Proven track record of exceeding sales targets and KPIsView
🛠️
Problem-solving aptitude
Ability to develop customised solutions for customer needsView
View more