About the job
The job of a Telstra Retail: Customer Service & Sales Consultant is all about creating an exceptional customer journey. By providing outstanding service and empowering customers with the right products and services, you play a crucial role in transforming their telecommunications experience. The team thrives on collaboration and continuous learning, ensuring everyone is equipped with the latest tech knowledge to support customers effectively.
You'll be responsible for
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Delighting customers
Providing outstanding customer service and ensuring a positive in-store experience.🔌
Empowering customers
Identifying products and services that transform customers' telecommunications experience.📈
Achieving sales targets
Driving sales through a consultative approach and exceeding KPIs.Key criteria
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Customer connection skills
Experience building rapport with diverse customers.View
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Sales target achievement
Proven track record of exceeding sales targets and KPIs.View
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Problem-solving aptitude
Ability to develop customised solutions for customer needs.View
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