About the job
The job of a Telstra Retail Customer Service & Sales Consultant is all about creating an amazing customer experience. By providing exceptional service and identifying the right products, you help customers transform their telecommunications journey. The team thrives on collaboration, continuous learning, and a passion for technology, making every day an exciting opportunity.
You'll be responsible for
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Delighting customers
Providing exceptional customer service to ensure a positive in-store experience.🔍
Identifying needs
Empowering customers by understanding their needs and recommending suitable products and services.📚
Continuous learning
Staying updated on the latest technology and sales techniques to enhance customer interactions.Key criteria
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Customer connection skills
Experience building rapport with diverse customers.View
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Sales target achievement
Proven track record of exceeding sales targets and KPIs.View
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Solution development
Experience creating tailored solutions for customer needs.View
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