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Training Specialist - Passenger Services

Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportPeople and culturePosted 13 hours ago
View your fit0 of 9 criteria met

About the job

Join the world's leading Ground Handler at Melbourne Airport as a Training Specialist! This exciting opportunity allows you to support the dnata Passenger Services business by providing essential training and ensuring compliance with airline requirements. Collaborating closely with the National Training team and local management, you will play a vital role in fostering a positive training culture and enhancing the skills of your colleagues.

You'll be responsible for

📚

Training colleagues

Train colleagues in an efficient and cost-effective way, ensuring they are well-prepared for their roles.
🤝

Liaising with specialists and clients

Liaise with specialists and clients to ensure relevant training and administration resources are used and updated as required.
✅

Assisting with training compliance

Assist the training team to report on training compliance, expiries, and recurrence requirements, ensuring all team members meet company standards.

Skills you'll need

💻

VETrak experience

Experience with VETrak is essential for managing training processes effectively.
🖥️

High level of computer literacy

Possessing a high level of computer literacy and sound knowledge of training management systems is crucial.
🗣️

Well-developed communication skills

Strong written and oral communication skills, along with negotiation abilities, are necessary for success in this role.
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Meet the team

About the company

View your fit

0 of 5 criteria met
VETrak experience
Proven experience using VETrak for training management.

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Passenger services functions knowledge
Experience in PAX Assist, Check-in, and Delta/Gate Supervisor.

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High computer literacy
Strong skills in training management systems and software.

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Communication skills
Well-developed written and oral communication and negotiation abilities.

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Understanding of VET and RTO frameworks
Sound knowledge of Australian Quality Training Framework.

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