About the job
The Technical Support Associate job at Bloomberg is all about providing exceptional on-site technical support to both internal and external customers. This position plays a crucial role in ensuring that clients can rely on Bloomberg's technology to make informed decisions in a fast-paced environment. The team thrives on collaboration and agility, fostering a culture where everyone supports one another while delivering top-notch service.
You'll be responsible for
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Supporting customer technical needs
Flexibly support internal and external customer technical needs to resolution.🛠️
Troubleshooting technical issues
Troubleshoot technical issues (desktop, network connectivity, etc.) both in the customer’s environment (onsite) as well as remotely.🌟
Delivering customer service
Deliver an extraordinary level of customer service under pressure, whilst maintaining focus on solving the issue.Key criteria
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5+ years IT support experience
Proven background in PC hardware/software and networking.View
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5+ years data center operations experience
Experience with mounting devices and structured cabling.View
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5+ years in-house support experience
Demonstrated capability in providing technical assistance.View
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