About the job
As a WFM Solution Engineer at NiCE, you will embark on an exciting journey, playing a crucial role in supporting sales and guiding customers through innovative solutions. Your expertise will directly impact customer outcomes and regional growth, making a significant difference in the adoption of NICE’s Workforce Engagement Management portfolio. Collaboration is key here, as you will work closely with various teams to deliver exceptional results.
You'll be responsible for
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Serving as a trusted WFM domain expert
Deliver tailored solution designs and value-based recommendations aligned to operational and strategic objectives for enterprise customers across APAC.💼
Developing compelling business cases
Support RFI/RFP/RFQ responses with clear solution positioning, technical validation, and competitive differentiation.🤝
Collaborating with Product Management and R&D
Map product capabilities to regional requirements, ensuring the WFM portfolio meets APAC-specific regulatory, cultural, and operational needs.What we're looking for
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3+ years in solution engineering
Proven experience in solution engineering to drive customer success.View
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Workforce Management expertise
Deep knowledge of Workforce Management and Employee Engagement solutions.View
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RFI/RFP/RFQ response experience
Demonstrated ability to craft technical responses and solution designs.View
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