About the job
The Workforce Planning & Reporting Lead at PEXA plays a crucial role in enhancing customer experiences by ensuring effective workforce planning and operational reporting. This position is all about turning data into actionable insights, helping the Customer Operations team deliver exceptional service. Collaboration and innovation are at the heart of the team's culture, making it an exciting place to grow and thrive.
You'll be responsible for
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Analysing trends
Analysing trends and forecasting future customer demand to ensure optimal workforce planning.đ
Building reports
Building reports and dashboards that help leaders make informed decisions based on operational data.đĄ
Identifying opportunities
Identifying opportunities to improve efficiency and customer outcomes through data-driven insights.Key criteria
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Workforce planning experience
Proven experience in workforce planning within operational environments.View
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Data analysis skills
Demonstrated ability to analyze data and create actionable insights.View
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Stakeholder relationship management
Experience building strong relationships across diverse teams.View
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