Workforce Planning Senior Manager
About the job
This job is about leading the Workforce Planning & Real Time Support teams within the Retail Banking Services at CommBank. By managing workload and output, you will play a crucial role in ensuring a seamless banking experience for over 10 million customers. The team values collaboration and innovation, striving to create an outstanding customer experience through effective planning and resource management.
You'll be responsible for
📈
Leading workforce planning
Lead the workforce planning function to support Direct Channels customer-facing teams in delivering an outstanding customer experience at all times.👩🏫
Coaching and developing teams
Manage, coach, and develop the Workforce Planning team to meet and exceed KPIs around forecast variance and accurate reporting analysis.🚀
Driving workforce optimisation
Provide thought leadership on workforce optimisation strategies to support the overall strategy and enhance customer experience.Key criteria
📊
Resource planning leadership experience
Proven experience leading resource planning in a contact centre environment.View
🔄
Transformation driving experience
Experience in driving transformation within operational settings.View
📈
Data analytics skills
Ability to derive insights from large data volumes using analytics.View
View more
