St John of God Health Care7 followers333 jobs

Workforce Support Officer

JuniorMid levelFull-timeHybridPerth WA, AustraliaPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The job at St John of God Health Care is all about being the friendly face of support for caregivers and managers. By providing exceptional customer service and managing workforce queries, you play a vital role in creating a positive experience for everyone involved. The team thrives on collaboration and is dedicated to fostering a supportive environment where everyone can grow and succeed.

Meet the team

About the company

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You'll be responsible for

📞

Providing customer support

Acting as the first point of contact for caregivers, managers, vendors, and third parties, delivering high-quality customer service and support.
📋

Managing workforce queries

Logging and resolving Tier 1 enquiries while ensuring appropriate escalation and follow-up for more complex requests.
🤗

Maintaining professional relationships

Building and maintaining courteous relationships with all internal and external customers to enhance the workforce experience.

Key criteria

📞

Customer service experience

Proven experience in a customer service-focused role.

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📝

Strong communication skills

Demonstrated verbal and written communication across multiple channels.

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📊

Experience with case management tools

Proficiency in using customer service case management systems.

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A meaningful career starts with a match

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4 criteria for this job
Customer service experience
Proven experience in a customer service-focused role.

View

Strong communication skills
Demonstrated verbal and written communication across multiple channels.

View

Experience with case management tools
Proficiency in using customer service case management systems.

View

Knowledge of HR legislation
Experience interpreting and applying HR and payroll legislation.

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