St John of God Health Care7 followers215 jobs

Workforce Support Officer

JuniorMid levelFull-timeHybridPerth WA, AustraliaPosted 7 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Workforce Support Officer at St John of God Health Care plays a vital role in delivering exceptional customer service to caregivers, managers, and vendors. This job is all about creating a positive workforce experience by managing queries and providing timely resolutions. The team thrives on collaboration and support, ensuring that everyone feels valued and empowered in their journey.

Meet the team

About the company

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You'll be responsible for

📞

Providing customer support

Being the first point of contact for SJGHC Caregivers, Managers, vendors, and third parties, delivering high-quality customer service and support across a broad range of workforce matters.
📝

Managing workforce queries

Logging and managing workforce queries, providing timely resolution for Tier 1 enquiries and ensuring appropriate escalation for more complex Tier 2 and Tier 3 requests.
🤗

Maintaining professional relationships

Maintaining a professional and courteous relationship with all internal and external customers while ensuring a positive workforce experience.

Key criteria

📞

Customer service experience

Proven experience in a customer service-focused role.

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📋

HR and payroll knowledge

Experience interpreting HR and payroll legislation and policies.

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🛠️

Case management tool proficiency

Experience using customer service case management tools effectively.

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A meaningful career starts with a match

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4 criteria for this job
Customer service experience
Proven experience in a customer service-focused role.

View

HR and payroll knowledge
Experience interpreting HR and payroll legislation and policies.

View

Case management tool proficiency
Experience using customer service case management tools effectively.

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Strong communication skills
Demonstrated verbal and written communication across multiple channels.

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