Account Development Manager
About the job
The Account Development Manager position is all about driving growth and managing ongoing commercial relationships within the Small Law sector. This job plays a crucial role in helping boutique firms leverage digital and generative AI transformation, ensuring they achieve their desired commercial outcomes. The team thrives on collaboration, problem-solving, and celebrating each other's successes.
You'll be responsible for
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Managing commercial conversations
Overseeing all commercial interactions with assigned accounts, focusing on growth opportunities and maintaining strong relationships with existing clients.🔄
Identifying upsell/cross-sell opportunities
Collaborating with the Client Engagement Manager to execute on upsell and cross-sell opportunities.❓
Handling customer queries
Addressing customer queries from the automated renewal process to retain clients effectively.Key criteria
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Proven account management experience
Demonstrated experience managing client relationships in SaaS or legal sectors.View
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Strong commercial acumen
Ability to identify and capitalize on growth opportunities effectively.View
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Excellent communication skills
Proficient in negotiation and conveying complex information clearly.View
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