Agent Reservations (190222)
About the job
As a Reservations Agent at InterContinental Sydney Double Bay, you will play a vital role in providing exceptional customer service and managing guest reservations. Your efforts will directly contribute to maximizing room occupancy and enhancing the hotel's reputation. The team values collaboration and aims to create a warm and sophisticated experience for every guest.
You'll be responsible for
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Processing reservations
Processing and confirming guest and group reservations promptly and accurately.🔄
Coordinating guest requests
Coordinating with other hotel departments to ensure guest requests and special requirements are accommodated.📈
Maximizing occupancy
Monitoring and maximizing room occupancy by utilizing effective upselling and cross-selling techniques.Key criteria
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Customer service experience
Demonstrated experience providing exceptional customer service in hospitality.View
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Reservation management skills
Experience managing and coordinating guest reservations efficiently.View
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Opera PMS proficiency
Advanced proficiency in Opera PMS for managing reservations.View