Australian Payments Plus26 followers15 jobs

Application Support Analyst

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 week ago
Pending fitX of Y criteria met

About the job

As an Application Support Analyst, you will play a vital role in ensuring the reliability and performance of Australia's payments infrastructure. This job is all about supporting mission-critical payment applications in a high-availability 24/7 environment, where you will proactively monitor systems, resolve complex production issues, and collaborate with engineers, vendors, and business stakeholders. The team thrives on innovation and continuous improvement, making it a dynamic and engaging place to work.

You'll be responsible for

🔧

Delivering high-quality application support

Ensuring strong service availability and operational performance across critical payment platforms.
⏰

Participating in a 24/7 on-call support roster

Providing timely operational support for incident resolution, service restoration, and successful execution of scheduled change and release activities.
👀

Monitoring production environments

Identifying issues early and leading the investigation and resolution of complex incidents.

Key criteria

🔧

Application support experience

Demonstrated experience supporting enterprise applications in 24/7 environments.

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💳

Payments platform knowledge

Experience supporting banking or financial services platforms.

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🛠️

Troubleshooting skills

Strong skills in diagnosing and resolving complex technical issues.

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5 criteria for this job
Application support experience
Demonstrated experience supporting enterprise applications in 24/7 environments.

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Payments platform knowledge
Experience supporting banking or financial services platforms.

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Troubleshooting skills
Strong skills in diagnosing and resolving complex technical issues.

View

Monitoring tools experience
Hands-on experience with tools like Dynatrace or Splunk.

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Stakeholder collaboration
Proven ability to collaborate effectively across technical teams.

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