About the job
The Associate Manager, Customer Success at SevenRooms will lead a dynamic team of SMB Customer Success Managers across Asia Pacific. This job is crucial in ensuring clients have a fantastic experience while using the platform, driving product feature adoption, retention, and ROI. The team thrives on collaboration, creativity, and a customer-first mindset, making it an exciting opportunity for those passionate about customer success.
You'll be responsible for
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Mentoring and inspiring
Mentoring, inspiring, and growing a team of high-performing Customer Success Managers in Asia Pacific.📝
Developing strategies
Developing best practices, user adoption, and retention strategies for the team.🔍
Tracking performance
Tracking account performance and health through engagement data to proactively eliminate churn risk.Key criteria
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Customer success experience in SaaS
Proven experience in Customer Success or Account Management within top-tier SaaS companies.View
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People management experience
3+ years of demonstrated leadership and team development.View
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Quantitative analysis skills
Proven ability to conduct analysis for insights and growth strategies.View
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