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Associate Manager, Customer Success

Mid levelFull-timeHybridUnit 11/59 Chapel St, Rockdale NSW 2216, AustraliaPosted 2 months agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Associate Manager, Customer Success at SevenRooms will lead a dynamic team of SMB Customer Success Managers across Asia Pacific. This job is crucial in ensuring clients have a fantastic experience while using the platform, driving product feature adoption, retention, and ROI. The team thrives on collaboration, creativity, and a customer-first mindset, making it an exciting opportunity for those passionate about customer success.

You'll be responsible for

🌱

Mentoring and inspiring

Mentoring, inspiring, and growing a team of high-performing Customer Success Managers in Asia Pacific.
📝

Developing strategies

Developing best practices, user adoption, and retention strategies for the team.
🔍

Tracking performance

Tracking account performance and health through engagement data to proactively eliminate churn risk.

Key criteria

🌟

Customer success experience in SaaS

Proven experience in Customer Success or Account Management within top-tier SaaS companies.

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👥

People management experience

3+ years of demonstrated leadership and team development.

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📊

Quantitative analysis skills

Proven ability to conduct analysis for insights and growth strategies.

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View more

Meet the team

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5 criteria for this job
Customer success experience in SaaS
Proven experience in Customer Success or Account Management within top-tier SaaS companies.

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People management experience
3+ years of demonstrated leadership and team development.

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Quantitative analysis skills
Proven ability to conduct analysis for insights and growth strategies.

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Experience with Customer Success tools
Strong familiarity with Salesforce, Looker, and Gainsight.

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High-growth environment experience
Experience thriving in fast-paced, high-growth team settings.

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