Branch Member Consultant
About the job
Join the dedicated team at HCF George St Branch in Sydney CBD as a Branch Member Consultant! This job offers a fantastic opportunity to provide exceptional customer service while helping members make informed healthcare choices. The team values collaboration and inclusivity, ensuring a supportive environment where everyone can thrive.
You'll be responsible for
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Providing exceptional customer service
Guiding members in making informed healthcare choices and ensuring resolutions to problems that exceed expectations.📋
Maintaining membership information
Ensuring the accuracy of membership information in accordance with organisational policies and procedures.📞
Engaging in needs-based selling
Highlighting diverse health, life, and other insurance products through face-to-face and telephone interactions.Key criteria
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Customer service experience
Proven background in customer service environments, building rapport quickly.View
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Needs-based selling experience
Experience in needs-based selling to guide members effectively.View
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Computer system proficiency
Quick to grasp and navigate complex computer systems.View
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