Branch Member Consultant
About the job
Join the dedicated team at HCF Melbourne CBD Branch as a Branch Member Consultant, where every day brings the opportunity to provide exceptional customer service. Your personal touch will help guide members in making informed healthcare choices, making a real difference in their lives. The team values collaboration and inclusivity, creating a supportive environment where everyone can thrive.
You'll be responsible for
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Embracing needs-based selling
Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products.🌟
Ensuring member satisfaction
Ensure resolutions to our members’ problems that go beyond expectations.✅
Maintaining membership accuracy
Maintain the accuracy of our membership information in accordance with organisational policies and procedures.Key criteria
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Customer service experience
Proven background in customer service environments for member support.View
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Needs-based selling experience
Experience in needs-based selling to guide member choices.View
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Computer systems proficiency
Quick to grasp and navigate complex computer systems.View
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