Business Support Officer (Sustainability, Climate and Waste)
About the job
As a Business Support Officer at Hume City Council, you will play a vital role in delivering effective support services to the Waste and Sustainability department. Your contributions will help ensure that the community receives efficient and accessible services. The team values collaboration and inclusivity, creating a supportive environment where everyone can thrive.
You'll be responsible for
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Managing service requests
Managing service requests and enquiries from the public in accordance with Service Level Agreements, ensuring prompt and polite responses.📝
Providing clerical support
Providing clerical support including word processing, agenda preparation, and minute taking.📊
Maintaining databases
Maintaining online registers and databases to ensure accurate record-keeping.Key criteria
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Administrative processes knowledge
Strong understanding of administrative procedures and practices.View
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Computer systems experience
Demonstrated experience with databases, spreadsheets, and CRM systems.View
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Customer service experience
Proven background in providing excellent customer service.View
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