Australian Unity26 jobs

Call Centre - Customer Support

JuniorMid levelFull-timeHybridShoalhaven City Council, NSW, AustraliaPosted 2 weeks agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Health Concierge – Customer Support job at Australian Unity is all about being the first point of contact for customers, providing empathetic and timely support throughout their aged care journey. This position plays a crucial role in helping customers live healthier, more independent lives while fostering strong relationships. The team thrives on collaboration and is committed to delivering positive outcomes for customers.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📞

Handling inbound calls

Managing high-volume inbound calls from customers, families, and care workers to provide timely support.
✅

Resolving enquiries

Resolving enquiries across services, scheduling, billing, and care support by providing clear and accurate information.
🤝

Collaborating with teams

Collaborating with internal teams to ensure timely customer resolution and delivering First Call Resolution wherever possible.

Key criteria

📞

High-volume contact centre experience

Recent experience in a high-volume contact centre environment.

View

🗣️

Strong communication skills

Proven ability to communicate clearly and build rapport.

View

🔍

Attention to detail

Demonstrated high attention to detail in documentation.

View

View more
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
High-volume contact centre experience
Recent experience in a high-volume contact centre environment.

View

Strong communication skills
Proven ability to communicate clearly and build rapport.

View

Attention to detail
Demonstrated high attention to detail in documentation.

View

CRM system proficiency
Experience using CRM systems like Genesys or Salesforce.

View

A meaningful career starts with a match

Similar jobs

View all
South Australia Police
South Australia Police
SAPOL Call Centre Consultant (Pool)Adelaide, SA · Part-time
Working as a Call Centre Consultant with South Australia Police means being the first point of contact for community members in urgent situations. Every call matters, and your contributions directly impact the safety and wellbeing of South Australians. The team thrives on collaboration, integrity, and a strong sense of purpose, ensuring that everyone feels supported in their journey.
Australian Unity
Australian Unity
Call Centre - Customer SupportBrisbane, QLD · Full-time
As a Health Concierge – Customer Support at Australian Unity, you will be the first point of contact for customers, providing empathetic and timely support throughout their aged care journey. Your role is crucial in helping customers live healthier and more fulfilling lives while building strong relationships that lead to positive outcomes. The team values collaboration and aims to create a supportive environment where everyone can thrive.
Australian Unity
Australian Unity
Call Centre - Customer SupportParramatta, NSW · Full-time
The Health Concierge – Customer Support job at Australian Unity is all about being the first point of contact for customers on their aged care journey. This role is crucial in providing empathetic and timely support, helping customers live healthier and more fulfilling lives. The team thrives on collaboration and aims to create positive outcomes for customers while enjoying a flexible work environment.
Australian Unity
Australian Unity
Call Centre - Customer SupportNSW · Full-time
As a Health Concierge – Customer Support at Australian Unity, you will be the first point of contact for customers, providing empathetic and timely support throughout their aged care journey. Your role is crucial in managing high volumes of inquiries and resolving issues efficiently, ultimately contributing to positive customer outcomes. The team values collaboration and aims to create a supportive environment that fosters strong relationships.