Australian Unity26 jobs

Call Centre - Customer Support

JuniorMid levelFull-timeHybridShoalhaven City Council, NSW, AustraliaPosted 2 weeks agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

As a Health Concierge – Customer Support at Australian Unity, you will be the first point of contact for customers, providing empathetic and timely support throughout their aged care journey. Your role is crucial in managing high volumes of inquiries and resolving issues efficiently, ultimately contributing to positive customer outcomes. The team values collaboration and aims to create a supportive environment that fosters strong relationships.

Meet the team

About the company

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You'll be responsible for

📞

Handling inbound calls

Managing a high volume of inbound calls from customers, families, and care workers to provide support and information.
✅

Resolving enquiries

Resolving enquiries across services, scheduling, billing, and care support by providing clear and accurate information.
📝

Documenting interactions

Accurately documenting interactions using systems such as Genesys and Procura to ensure proper follow-up and resolution.

Key criteria

📞

High-volume contact centre experience

Recent experience in a high-volume contact centre within the last 12 months.

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🤝

Complex customer enquiry management

Proven ability to manage complex customer enquiries end-to-end.

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🖥️

CRM system proficiency

Experience using CRM/call centre systems like Genesys or Salesforce.

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The Health Concierge – Customer Support job at Australian Unity is all about being the first point of contact for customers, providing empathetic and timely support throughout their aged care journey. This position plays a crucial role in helping customers live healthier, more independent lives while fostering strong relationships. The team thrives on collaboration and is committed to delivering positive outcomes for customers.
Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
High-volume contact centre experience
Recent experience in a high-volume contact centre within the last 12 months.

View

Complex customer enquiry management
Proven ability to manage complex customer enquiries end-to-end.

View

CRM system proficiency
Experience using CRM/call centre systems like Genesys or Salesforce.

View

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