Australian Unity26 jobs

Call Centre - Customer Support

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 4 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Health Concierge – Customer Support at Australian Unity, you will be the first point of contact for customers, providing empathetic and timely support throughout their aged care journey. Your role is crucial in helping customers live healthier and more fulfilling lives while building strong relationships that lead to positive outcomes. The team values collaboration and aims to create a supportive environment where everyone can thrive.

You'll be responsible for

📞

Handling inbound calls

Managing high-volume inbound calls from customers, families, and care workers to provide timely support.
✅

Resolving enquiries

Resolving enquiries across services, scheduling, billing, and care support by providing clear and accurate information.
📝

Documenting interactions

Accurately documenting interactions using systems such as Genesys and Procura to ensure seamless communication.

Key criteria

📞

High-volume contact centre experience

Recent experience in a high-volume contact centre environment.

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🗣️

Complex customer enquiry management

Proven ability to manage complex customer enquiries end-to-end.

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💻

CRM system proficiency

Experience using CRM/call centre systems like Genesys or Salesforce.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
High-volume contact centre experience
Recent experience in a high-volume contact centre environment.

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Complex customer enquiry management
Proven ability to manage complex customer enquiries end-to-end.

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CRM system proficiency
Experience using CRM/call centre systems like Genesys or Salesforce.

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Active listening skills
Demonstrated strong communication and rapport-building skills.

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Attention to detail
High attention to detail and strong time management skills.

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