Australian Unity26 jobs

Call Centre - Customer Support

JuniorMid levelFull-timeHybridParramatta NSW 2150, AustraliaPosted 4 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Health Concierge – Customer Support job at Australian Unity is all about being the first point of contact for customers on their aged care journey. This role is crucial in providing empathetic and timely support, helping customers live healthier and more fulfilling lives. The team thrives on collaboration and aims to create positive outcomes for customers while enjoying a flexible work environment.

Meet the team

About the company

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You'll be responsible for

📞

Handling inbound calls

Managing high-volume inbound calls from customers, families, and care workers to provide timely support.
✅

Resolving enquiries

Resolving enquiries across services, scheduling, billing, and care support by providing clear and accurate information.
📝

Documenting interactions

Accurately documenting interactions using systems such as Genesys and Procura to ensure proper follow-up and resolution.

Key criteria

📞

High-volume contact centre experience

Recent experience in a high-volume contact centre environment.

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🗣️

Strong communication skills

Proven ability to communicate clearly and build rapport.

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🧩

Complex enquiry management

Experience managing complex customer enquiries end-to-end.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
High-volume contact centre experience
Recent experience in a high-volume contact centre environment.

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Strong communication skills
Proven ability to communicate clearly and build rapport.

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Complex enquiry management
Experience managing complex customer enquiries end-to-end.

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CRM system proficiency
Confident using CRM/call centre systems like Genesys or Salesforce.

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Attention to detail
High attention to detail and effective time management skills.

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A meaningful career starts with a match

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