About the job
EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping people regain their lives through ongoing support during their return-to-work journey. With over 4,000 dedicated employees, the team fosters a learning culture that invests in long-term careers. Join a diverse team in Newcastle and make a positive impact every day while enjoying a collaborative and supportive work environment.
You'll be responsible for
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Providing service
Provide early, timely and empathetic service to injured workers and employers.📂
Managing claims
Manage a portfolio of workers compensation claims in line with legislation and compliance requirements.🌟
Delivering customer experience
Deliver a positive customer experience while overseeing end to end outcomes for each claim.Key criteria
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Customer service experience
Demonstrated experience in customer service-focused environments.View
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Multitasking ability
Proven capability to manage multiple priorities effectively.View
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Collaborative team player
Experience working in diverse, team-oriented settings.View
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