Client Service Officer
About the job
The Client Service Officer position at Homes NSW is a fantastic opportunity to make a real difference in the lives of individuals facing housing challenges. This job involves working directly with clients and their advocates, providing essential advice and assistance on housing options, particularly for those with complex support needs. The team values collaboration, open communication, and a commitment to culturally sensitive customer service, ensuring that everyone feels supported and empowered in their journey towards stable housing.
You'll be responsible for
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Providing housing assistance
Working directly with clients in outreach settings to deliver tailored housing assistance options.📄
Processing applications
Assessing applications and inquiries using relevant legislation, policies, and procedures to ensure compliance and support.🤝
Collaborating with teams
Working collaboratively with team members to achieve key performance indicators and ensure positive housing outcomes.Key criteria
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NSW driver's licence
Possession of a current minimum Provisional 2 licence for client travel.View
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Client relationship management
Experience establishing and maintaining relationships with diverse stakeholders.View
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Technology proficiency
Confidence using various technologies for communication and documentation.View
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