Client Services Coordinator (After Hours)
About the job
This job is about being a Client Services Coordinator (After Hours) at Dovida, where you will provide essential support to clients and staff during evenings and weekends. Your role is crucial in ensuring that urgent needs are addressed promptly, contributing to our mission of delivering 24/7 care. The team values a supportive and fun environment, where your contributions are appreciated and you can grow your career alongside experienced professionals.
You'll be responsible for
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Representing the Dovida brand
Building trust with clients, caregivers, and the community through warm and professional interactions.📬
Managing incoming communications
Handling calls, emails, and enquiries in a friendly and knowledgeable manner, including emergency scheduling.📝
Documenting client information
Accurately capturing details from calls to ensure smooth handover to the scheduling team.Key criteria
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Client communication skills
Experience managing calls and emails with warmth and professionalism.View
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Organisational skills
Demonstrated ability to prioritise tasks effectively in fast-paced environments.View
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Attention to detail
Proven capability in accurately documenting client information and needs.View
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