Dovida Australia1 follower14 jobs

Client Services Coordinator (After Hours)

JuniorContractHybridMelbourne VIC, AustraliaAdministrationPeople and cultureCustomer servicePosted 1 month ago
View your fit0 of 9 criteria met

About the job

This job is about being a Client Services Coordinator (After Hours) at Dovida, where you will provide essential support to clients and staff during evenings and weekends. Your role is crucial in ensuring that urgent needs are addressed promptly, contributing to our mission of delivering 24/7 care. The team values a supportive and fun environment, where your contributions are appreciated and you can grow your career alongside experienced professionals.

You'll be responsible for

🤝

Representing the Dovida brand

Building trust with clients, caregivers, and the community through warm and professional interactions.
📬

Managing incoming communications

Handling calls, emails, and enquiries in a friendly and knowledgeable manner, including emergency scheduling.
📝

Documenting client information

Accurately capturing details from calls to ensure smooth handover to the scheduling team.

Skills you'll need

🌀

Strong multitasking skills

Ability to handle multiple tasks efficiently in a fast-paced environment.
📞

Friendly phone manner

Clear and approachable communication style when interacting with clients and caregivers.
📅

Organisational skills

Ability to prioritise tasks effectively and manage time well.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Client communication skills
Experience managing calls and emails with warmth and professionalism.

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Organisational skills
Demonstrated ability to prioritise tasks effectively in fast-paced environments.

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Attention to detail
Proven capability in accurately documenting client information and needs.

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Availability for after-hours support
Willingness to be on-call during evenings and weekends.

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Compassionate approach
Experience providing support in client-focused environments.

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