Dovida Australia1 follower14 jobs

Client Services Coordinator

JuniorContractRemoteWollongong, NSW, AustraliaAdministrationCustomer servicePeople operationsPosted 2 months ago
View your fit0 of 9 criteria met

About the job

This job is about being a reliable and compassionate Client Services Coordinator (After Hours) at the Wollongong office. You'll play a vital part in providing 24/7 care, acting as the first point of contact for urgent client and staff needs during evenings and weekends. The team values a supportive and fun environment, where your contributions are appreciated, and you can grow your career while working flexibly from home.

You'll be responsible for

🤝

Representing the brand

Representing the Dovida brand with warmth and professionalism in all interactions, building trust with clients, caregivers, and the wider community.
📬

Managing communications

Managing incoming calls, emails, and enquiries in a friendly, knowledgeable manner, including out-of-hours support and emergency scheduling when required.
📝

Documenting information

Accurately capturing and documenting detailed information from incoming calls to ensure smooth handover to the scheduling team.

Skills you'll need

🌀

Multitasking skills

Confident in fast-paced admin environments with strong multitasking skills
📞

Friendly phone manner

Possessing a friendly phone manner and clear communication skills
📋

Organisational skills

Organised, reliable, and able to prioritise effectively
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Meet the team

About the company

View your fit

0 of 5 criteria met
Experience in client communication
Demonstrated experience managing calls and emails professionally

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Strong multitasking skills
Proven ability to handle multiple tasks in fast-paced environments

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Availability for after-hours support
Willingness to be available from 5 PM to 8 AM

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Organisational skills
Experience prioritising tasks and managing schedules effectively

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Familiarity with rostering systems
Experience with scheduling software, Alaya Care preferred

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