Dovida Australia1 follower14 jobs

Client Services Coordinator (After Hours) - WGG

JuniorContractRemoteWollongong, NSW, AustraliaAdministrationCustomer servicePeople operationsPosted 2 months ago
View your fit0 of 9 criteria met

About the job

This job is about being a reliable and compassionate Client Services Coordinator (After Hours) at the Wollongong office. You'll play a vital role in providing 24/7 care, acting as the first point of contact for urgent client and staff needs during evenings and weekends. The team values availability, responsiveness, and calmness under pressure, creating a supportive environment where everyone can thrive.

You'll be responsible for

🤝

Representing the brand

Represent the Dovida brand with warmth and professionalism in all interactions, building trust with clients, Caregivers, and the wider community.
📬

Managing enquiries

Manage incoming calls, emails, and enquiries in a friendly, knowledgeable manner, including out-of-hours support and emergency scheduling when required.
📝

Documenting information

Accurately capture and document detailed information from incoming calls to ensure smooth handover to the scheduling team.

Skills you'll need

🌀

Multitasking skills

Confident in fast-paced admin environments with strong multitasking skills
📞

Friendly phone manner

Friendly phone manner and clear communication
📋

Organisational skills

Organised, reliable, and able to prioritise effectively
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Meet the team

About the company

View your fit

0 of 5 criteria met
Experience in client communication
Demonstrated experience managing calls and emails in a professional manner.

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Strong multitasking skills
Proven ability to handle multiple tasks efficiently in fast-paced environments.

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Scheduling or rostering experience
Experience with scheduling systems, preferably Alaya Care.

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Organisational skills
Ability to capture and document information accurately and clearly.

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Australian work rights
Permanent or temporary rights to work in Australia without restrictions.

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