Client Services Officer - Medical Services
About the job
The Client Services Officer - Medical Services job at YourCH is all about making a positive first impression for clients while managing essential administrative tasks. This position plays a vital role in ensuring seamless service delivery in a supportive and diverse environment. Team members are encouraged to bring their whole selves to work, fostering a culture of inclusiveness and community development.
You'll be responsible for
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Delivering exceptional customer service
Providing outstanding service to clients and stakeholders, ensuring their needs are met with professionalism and care.📞
Managing reception and appointments
Handling reception duties, answering calls, scheduling appointments, and addressing inquiries to facilitate smooth operations.📋
Maintaining accurate client records
Keeping detailed and accurate client records to support seamless service delivery and coordination of client requests.Key criteria
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Customer service experience
Demonstrated experience delivering exceptional customer service in a healthcare setting.View
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Reception management skills
Proven ability to manage high-volume client interactions and inquiries.View
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Computer application proficiency
Sound knowledge of Word, Excel, and Outlook for administrative tasks.View
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