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Client Services Partner

SeniorFull-timeOfficeMelbourne VIC, AustraliaProfessional servicesSalesPosted 4 days agoVerified 1 week ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Client Services Partner (CSP) job is an exciting opportunity to be a key partner within the IFS Global Services Presales function. This role is vital in supporting the sales team and customers, ensuring that IFS's innovative services are positioned effectively to meet customer needs. Collaboration and communication are at the heart of how the team operates, fostering a dynamic environment where creativity and strategic thinking thrive.

You'll be responsible for

🎯

Shaping customer outcomes

Establishing and shaping desired customer outcomes while designing executable offerings to deliver value.
🛠️

Facilitating workshops

Facilitating customer requirements discovery workshops and pitching services aligned with customer objectives.
📄

Driving bid content

Driving the services content of bids, along with underpinning documentation, contracts, and Statements of Work (SOWs).

Key criteria

📊

10+ years in customer-facing roles

Proven experience in customer success or pre-sales environments.

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🗣️

Strong communication skills

Demonstrated verbal and written communication abilities.

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📈

Proficiency in data analysis tools

Experience using PowerPoint, Excel, and Power BI for reporting.

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Meet the team

About the company

View your fit

5 criteria for this job
10+ years in customer-facing roles
Proven experience in customer success or pre-sales environments.

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Strong communication skills
Demonstrated verbal and written communication abilities.

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Proficiency in data analysis tools
Experience using PowerPoint, Excel, and Power BI for reporting.

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Willingness to travel
Flexibility to travel throughout the region as needed.

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Relevant university degree
Degree or equivalent qualifications in a related field.

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