Gartner3 followers22 jobs

Client Success Manager

Mid levelFull-timeHybridSydney NSW, AustraliaBusiness operationsPeople and cultureCustomer successPosted 6 hours agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

This job is about being a vital part of the Client Success team, focusing on client service and retention. By partnering with clients, you ensure they receive exceptional value from Gartner services, helping them achieve their business priorities. The team thrives on collaboration and is dedicated to delivering results that matter.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌐

Building and managing client relationships

Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies.
💬

Engaging with clients

Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment.
🚀

Onboarding new clients

Onboard new clients introducing their purchased Gartner services and capabilities.

Key criteria

🤝

4+ years of client service experience

Demonstrated experience managing client relationships effectively.

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🗣️

Strong communication skills

Proven ability to engage with diverse stakeholders.

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🤔

Critical thinking abilities

Experience in analyzing client needs and recommending solutions.

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A meaningful career starts with a match

View your fit

5 criteria for this job
4+ years of client service experience
Demonstrated experience managing client relationships effectively.

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Strong communication skills
Proven ability to engage with diverse stakeholders.

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Critical thinking abilities
Experience in analyzing client needs and recommending solutions.

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Bachelor’s or Master’s degree
Relevant educational background preferred.

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Collaboration skills
Experience working with cross-functional teams to deliver value.

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