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Club Lounge Supervisor

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 2 weeks agoVerified 12 hours ago
Pending fitX of Y criteria met

About the job

As a Club Lounge Supervisor at The Ritz-Carlton, Melbourne, you will play a vital role in delivering exceptional service and creating unforgettable guest experiences. This job is all about leading a dedicated team to uphold the luxury standards of the Ritz-Carlton brand while ensuring every guest feels valued and cared for. The team thrives on collaboration, genuine care, and a commitment to excellence, making it a fantastic opportunity for those passionate about hospitality.

You'll be responsible for

👥

Leading the Club Lounge team

Assist with leading the Club Lounge team, ensuring exceptional luxury service across all service periods.
🚪

Overseeing guest experiences

Oversee guest arrivals and departures, supporting check-in and check-out processes for seamless experiences.
📚

Coaching and mentoring

Act as a role model for service excellence, coaching Club Lounge attendants to meet brand standards.

Key criteria

🏆

Luxury service experience

Proven experience in delivering high-end service standards.

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🍽️

Food and beverage knowledge

Experience overseeing food and beverage service operations.

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🤝

Guest interaction skills

Demonstrated proficiency in engaging with diverse guests.

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5 criteria for this job
Luxury service experience
Proven experience in delivering high-end service standards.

View

Food and beverage knowledge
Experience overseeing food and beverage service operations.

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Guest interaction skills
Demonstrated proficiency in engaging with diverse guests.

View

RSA certification
Valid RSA certification for responsible service of alcohol.

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Team leadership experience
Experience leading and mentoring a hospitality team.

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