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Club Lounge Team Leader

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 2 weeks agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Club Lounge Team Leader at The Ritz-Carlton, Melbourne, you will play a vital role in delivering world-class luxury service and creating unforgettable guest experiences. This position is all about leading a passionate team, ensuring every detail is attended to, and fostering a culture of excellence. The team values collaboration, creativity, and genuine care, making it a fantastic environment for personal and professional growth.

You'll be responsible for

👨‍👩‍👧‍👦

Leading the Club Lounge team

Assisting in leading a team to deliver exceptional luxury service and personalised guest interactions.
🎉

Overseeing guest experiences

Managing guest arrivals and departures to create memorable and seamless experiences.
🌟

Coaching and mentoring

Acting as a role model for service excellence and mentoring team members to meet brand standards.

Key criteria

🍽️

Food and beverage service experience

Proven experience in luxury food and beverage service.

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🏨

Experience with OPERA PMS

Demonstrated experience using OPERA Property Management System.

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🛡️

Current RSA certification

Valid RSA certification for responsible service of alcohol.

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5 criteria for this job
Food and beverage service experience
Proven experience in luxury food and beverage service.

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Experience with OPERA PMS
Demonstrated experience using OPERA Property Management System.

View

Current RSA certification
Valid RSA certification for responsible service of alcohol.

View

Guest service excellence
Proven track record of delivering exceptional guest experiences.

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Team leadership experience
Experience leading and mentoring hospitality teams effectively.

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