About the job
This job is all about creating memorable experiences for guests by efficiently managing their reservations and addressing their needs. The impact of this role is significant, as it directly contributes to guest satisfaction and revenue maximization. The team thrives on collaboration, professionalism, and a genuine passion for hospitality.
You'll be responsible for
📅
Processing reservations
Handling all reservation requests, changes, and cancellations received by phone, fax, or mail.📜
Explaining policies
Clarifying guarantee, special rate, and cancellation policies to callers.👔
Maintaining professionalism
Ensuring a clean and professional appearance while adhering to company policies and procedures.Key criteria
📞
Reservation management experience
Experience processing reservation requests via phone, fax, or mail.View
🏨
Knowledge of hotel services
Understanding of property facilities and room accommodations.View
💬
Professional communication skills
Ability to speak clearly and professionally with guests.View
View more
