About the job
As a Reservations Agent at The Westin and Four Points by Sheraton Brisbane, you will embark on an exciting journey in the hospitality industry. This job is all about creating memorable experiences for guests by efficiently handling inquiries and bookings. The team thrives on collaboration, ensuring that every guest feels valued and supported throughout their stay.
You'll be responsible for
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Handling guest inquiries
Be the first point of contact for guest room bookings, ensuring a smooth reservation process.📝
Monitoring guest feedback
Respond to guest feedback about the reservation process to improve service.🤝
Collaborating with teams
Work closely with front office, sales, and revenue management teams to ensure seamless operations.Key criteria
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Guest communication skills
Exceptional ability to engage with guests and address inquiries.View
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Experience with reservation systems
Proficient in using PMS and revenue management tools.View
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Organizational skills
Strong ability to manage high volumes of bookings efficiently.View
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