CMC Markets ANZ1 follower16 jobs

Complaint Resolution Specialist

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 23 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is about being a Complaint Resolution Specialist at CMC Markets, where you will play a vital role in helping customers achieve their financial potential. Your work will directly impact customer satisfaction and the overall trading experience. The team values collaboration and continuous learning, creating an environment where everyone can grow personally and professionally.

You'll be responsible for

🔍

Investigating and resolving complaints

Managing complex customer complaints from start to finish, ensuring fair outcomes.
✍️

Preparing written responses

Crafting clear and well-reasoned written responses to customer complaints.
🤝

Collaborating with teams

Working closely with various teams across Trading, Technology, Operations, Compliance, Legal, and Risk.

Key criteria

🔍

Complaint resolution experience

Proven experience managing complex customer complaints in financial services.

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📜

Knowledge of regulatory frameworks

Understanding of ASIC RG271 and AFCA processes for compliance.

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💬

Strong communication skills

Demonstrated ability to prepare clear, well-reasoned written responses.

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Meet the team

About the company

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4 criteria for this job
Complaint resolution experience
Proven experience managing complex customer complaints in financial services.

View

Knowledge of regulatory frameworks
Understanding of ASIC RG271 and AFCA processes for compliance.

View

Strong communication skills
Demonstrated ability to prepare clear, well-reasoned written responses.

View

Analytical thinking skills
Experience identifying root causes and improving customer outcomes.

View

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