About the job
This job is about being a Complaint Resolution Specialist at CMC Markets, where you will play a vital role in helping customers achieve their financial potential. Your work will directly impact customer satisfaction and the overall trading experience. The team values collaboration and continuous learning, creating an environment where everyone can grow personally and professionally.
You'll be responsible for
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Investigating and resolving complaints
Managing complex customer complaints from start to finish, ensuring fair outcomes.✍️
Preparing written responses
Crafting clear and well-reasoned written responses to customer complaints.🤝
Collaborating with teams
Working closely with various teams across Trading, Technology, Operations, Compliance, Legal, and Risk.Key criteria
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Complaint resolution experience
Proven experience managing complex customer complaints in financial services.View
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Knowledge of regulatory frameworks
Understanding of ASIC RG271 and AFCA processes for compliance.View
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Strong communication skills
Demonstrated ability to prepare clear, well-reasoned written responses.View
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