Victoria University4 followers5 jobs

Contact Centre Agent

JuniorMid levelFull-timeOffice417 Barkly St, Footscray VIC 3011, AustraliaPosted 5 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is about providing exceptional support to students at Victoria University through various communication channels. The impact of this role is significant, as it directly contributes to student success and satisfaction. The team thrives on collaboration and a student-focused approach, ensuring that every interaction is positive and helpful.

You'll be responsible for

📞

Applying communication skills

Interacting with individuals from diverse backgrounds to provide student service at defined performance and quality standards.
🔍

Resolving student inquiries

Addressing issues related to enrolments, fees, timetabling, and other matters, and escalating when necessary.
📬

Handling inquiries professionally

Managing inbound and outbound calls and inquiries from students and stakeholders efficiently.

Key criteria

🗣️

Interpersonal communication skills

Demonstrated ability to interact positively with diverse individuals.

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💻

Proficiency in Microsoft Office

Experience with Word, Excel, Access, and Outlook for effective communication.

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📞

Customer service experience

Proven background in handling inquiries across various channels.

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View more

Meet the team

About the company

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A meaningful career starts with a match

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5 criteria for this job
Interpersonal communication skills
Demonstrated ability to interact positively with diverse individuals.

View

Proficiency in Microsoft Office
Experience with Word, Excel, Access, and Outlook for effective communication.

View

Customer service experience
Proven background in handling inquiries across various channels.

View

Problem-solving skills
Experience resolving student inquiries and issues efficiently.

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Working with Children Check
Current WWCC or willingness to obtain prior to employment.

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