ComfortDelGro Australia (CDC)13 jobs

Operation Control Centre Team Leader - Contact Centre

Mid levelFull-timeOfficeSeven Hills NSW 2147, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Operations Control Centre (OCC) Team Leader at ComfortDelGro Corporation is a vital position that leads an operations team to ensure safe and reliable bus services. This job is all about collaboration, situational awareness, and making sound decisions under pressure. The team thrives on building effective relationships and continuously improving operations to meet customer needs.

You'll be responsible for

📈

Coaching and developing teams

Coaching and developing frontline teams to deliver effective, efficient, and quality outcomes.
🚦

Monitoring disruptions

Proactively monitoring, identifying, and assessing disruptions, delays, and incidents on public transport networks.
💬

Providing feedback

Providing team members with timely and accurate feedback for improvements to ensure high-quality service.

Key criteria

👥

Leadership experience

Proven leadership experience in fast-paced operational environments.

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📝

Communication skills

Demonstrated excellent written and oral communication capabilities.

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🔄

CRM and telephony systems

Experience with CRM and telephony systems for effective operations.

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Meet the team

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5 criteria for this job
Leadership experience
Proven leadership experience in fast-paced operational environments.

View

Communication skills
Demonstrated excellent written and oral communication capabilities.

View

CRM and telephony systems
Experience with CRM and telephony systems for effective operations.

View

Dispute resolution
Proven ability in resolving conflicts and disputes effectively.

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Organisational skills
Well-organised with experience managing conflicting priorities.

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