CRM & Loyalty Manager ANZ
About the job
As a CRM & Loyalty Manager at Nando's, you will play a pivotal role in creating engaging, data-driven experiences that foster loyalty among our customers. This position is all about understanding our fans and ensuring they feel valued and appreciated. The team thrives on collaboration and creativity, working together to keep Nando's a place that customers love and trust.
You'll be responsible for
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Creating data-driven retention experiences
Lead the way in creating thoughtful, data-driven retention experiences that create meaningful moments between Nando's and our customers through our loyalty program PERi-Perks.✉️
Crafting personalised communication
Shape how we talk to our biggest fans, ensuring every interaction feels warm, welcoming, and unmistakably Nando's.📈
Leading CRM reporting
Take the lead on CRM reporting, keeping a close eye on engagement, loyalty journeys, campaign performance and the impact on revenue and growth.Key criteria
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CRM and loyalty program management experience
Proven experience in managing CRM and loyalty programs.View
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Strong analytical skills
Ability to interpret customer data into actionable strategies.View
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Expertise in CRM tools
Proven expertise in using tools like Braze and Salesforce.View
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